Key Responsibilities

Front Desk & Client Support

• Greet and assist visitors, clients, donors, and volunteers in a professional and welcoming manner
• Answer and direct phone calls, emails, and general inquiries
• Provide basic information about programs, services, and events

Administrative Support

• Perform general office duties including filing, data entry, copying, scanning, and mail distribution
• Maintain organized physical and digital filing systems
• Schedule appointments and manage calendars as needed
• Assist with preparing correspondence, reports, and forms for Executive Director, Program Director and Office Manager

Data & Records Management

• Enter and update client, donor, or program data accurately
• Maintain confidentiality of sensitive information
• Support compliance with organizational policies and procedures
• Operations & Coordination
• Assist with inventory and ordering of office supplies
• Support meetings, workshops, and events (setup, sign-in sheets, materials)
• Coordinate with staff, volunteers, and external partners as needed

Additional Duties

• Provide support to other departments as assigned
• Perform other related duties to support organizational goals

Qualifications (Required)

• Two years or more college business courses or equivalent
• Strong verbal and written and communication skills
• 1–2 years of administrative, front desk, or office experience
• Strong interpersonal and customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) or Google Workspace
• Familiarity with CRM systems, experience with Donor View is a plus but not required
• Excellent organization, time management, and communication skills
  Preferred
• Experience working in a non-profit or mission-driven organization
• Bilingual abilities (if applicable to the community served)
• Familiarity with database or case management systems

Core Competencies

• Professional and courteous demeanor
• Attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Dependability and strong work ethic
• Commitment to confidentiality and ethical standards

Work Schedule & Compensation

• Full-time, [e.g., Monday–Friday, 8:30 AM–5:00 PM]
• Compensation: Dependent on experience
• Benefits include health insurance, paid time off, holidays, and other benefits per organization policy